We personally inspect ALL frames before we send them out, but stuff happens, and we want to make this as painless as possible. Be at ease, supperclub™ eyewear is guaranteed for 30 days against defects in material or manufacturing. Warranty is void without valid proof of purchase from supperclub™ online or one of our stockists. Warranty excludes normal wear & tear, alteration, & damage from unreasonable/improper use. Please contact us for any questions regarding warranty at: firstname.lastname@example.org (subject line: WARRANTY). Return authorization number is required to process warranty. RA# will be assigned once approved. Δ
returns / exchanges
Items are eligible for return/exchange within 5 days of receiving the product, item must be unworn & undamaged (same condition you received them). We directly handle returns/exchanges from any purchase made on our site (www.supperclubeyewear.com). Requests must include: Order Number, Name, Frame Style/Color, Reason for Return, and Type of Return (refund or exchange). Return Authorization number will be assigned and emailed to the purchaser along with instructions for return. Contact us at: email@example.com (subject line: RETURN/EXCHANGE).
Hand-crafted leather goods are non-refundable and are handled in a case-by-case manner.
For returns/exchanges or warranty claims, securely package supperclub™ frames along with information required (Proof of purchase, purchaser's name, return address, and phone number). All the info you need will be given with authorization email.
Supperclub™ is not responsible for any loss or damage during shipment. We highly suggest insuring the deliver so that it gets back to us safely and securely with tracking.
All shipping costs are the responsibility of the purchaser for all claims (Warranty, Return, Exchange). Δ
Our orders are processed using STRIPE via Squarespace. Please review STRIPE documentation if there are any questions regarding security.
We are a 2-person independent brand based in Miami, and we personally handle all orders. International orders will be handled on a case by case basis. Please email us at: firstname.lastname@example.org before placing an order. As we expand and grow, we truly appreciate our international customers. As such, there are some standard considerations regarding fulfilling internationally. Taxes, Customs, Duties, and/or VAT is the responsibility of the customer and once a package leaves the United States, we have no control over such fees. If a package is refused and we receive a charge for shipping and/or duties, that amount will be deducted from the original order before a refund is completed.
We collect personally identifiable information (names, postal addresses, email addresses, etc.), when voluntarily submitted by our visitors. The information provided to us is used only to fulfill your specific request. Unless we have documented permission to use it in another manner.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so for the following:
1. permitted or required by law
2. trying to protect against or prevent actual or potential fraud or unauthorized transactions.
3. investigating fraud which has already taken place.
Your information is not provided to these companies for marketing purposes.
We reserve the right to make changes to this policy, any changes to this policy will be posted on this page.